Arrival Cycles Example

Suppose we are modeling the operations of a bank (or any service or manufacturing system) and we need to specify a pattern for customer arrivals. From past data, we know that customers arrive throughout the day (9:00 am to 5:00 pm) according to the following approximate percentages.

From Before Percent

9:00 am 10:30 am 0
10:30 am 11:30 am 10
11:30 am 1:00 pm 25
1:00 pm 4:00 pm 55
4:00 pm 5:00 pm 70